Community guidelines

We want your visit to recycling centres to be a positive experience. We've put together some simple guidelines to keep our centres safe and welcoming.

Our commitment

Clean safe facilities

We ensure our recycling centres are clean, tidy, and safe for all users.

Reuse services

When possible, we offer reuse services to help reduce waste.

Respectful staff

Our staff are trained to treat all visitors with courtesy and respect. They will guide you on how to use the recycling centre effectively, help you identify the right containers for your items, and explain rules when needed.

They may also check for proof of residency to ensure the waste is from your own household.

Assistance

Staff are available to help those who need assistance, including Blue Badge holders.

Temporary closures

Recycling centres are subject to temporary closures for maintenance or unexpected safety issues. We will give you advance warning of these where possible and make bookings unavailable for the closure period.

A safe and respectful environment

We aim to maintain a safe and respectful environment for everyone.  We have a zero tolerance approach to bullying, harassment and discrimination. We will investigate all incidents of abuse reported by our staff and appropriate action will be taken.   

Your responsibilities

Respect staff

Our staff are people too – treat them with respect. Aggressive behaviour or threatening language will not be tolerated.

No smoking

Smoking is prohibited at recycling centres.

Arrival

Ensure your vehicle is safely parked with the engine off before displaying your booking confirmation. Please keep your engine off when queuing as this will help to keep air pollution levels down for other users and staff.

Follow staff instructions

Respect and follow guidance from staff, especially regarding health and safety, fire alarms, or other emergency warnings.

Safety

Be aware of other users and moving vehicles. Use marked walkways and pedestrian crossings. Always keep children and pets inside your vehicle.

Appropriate clothing

For your safety you should wear appropriate clothing and footwear. Long trousers and closed shoes are recommended. Remember to wear gloves when handling sharp or heavy items.

Disposal

Items should be placed (not thrown) into containers. If you’re not sure which container to use, ask staff for advice.

Lost items

Do not lean over or into containers to retrieve lost items, once they are in a container they cannot be removed. Ask staff for assistance.

Hazardous waste

Report any hazardous waste, such as chemicals, batteries, or paint, to staff. If you spill anything, such as paint or oil, inform staff immediately.   

Further information and guidance

Please see the Recycling centre and site restrictions.